Reference Range
Web app | Product redesign
Coherent Solutions
9 months
Role: Leading designer
Dec 2023
Context
Reference Range is a web app that helps science team calculate Reference Interval used across laboratories in the U.S.
The problem
Current system limitations makes process flow inconvenient, inefficient and extremely time consuming.
Principles of user-centric design
Informed decisions - based on data collected during user and stakeholder interviews
Collaboration - cooperating with cross functional team for more informed decisions
Accessibility - making design choices as per user feedback and WCAG standards
Iterative design - gathering user feedback
To address the challenges users face, the RFR redesign focused on creating a more integrated, seamless, automated, and user-friendly experience.
Main challenges
Complex product specifics & user need for a lot of data
Big product makeover: new concept & wide scope
Limited client's component library & limited access to DS
Time & budget limitations
Addressing the core user pains head-on:
Efficient workflow and carefully considered navigation
Seamless process and automation significantly reduced time consumption and user effort.
Integrated process allows to avoid rewriting information or taking outside the app thus reduced number of human error.
Relevant cases "under one roof"
Introduced a new concept of a Study - a way to keep work organised, in one place, easily accessible and informative.
Design system
Created case specific component library and descriptions.
Result: phase 1 & 2
Process automation reduced manual work and helped to avoid > 87 % of human error
Increased efficiency - case handling time on avg. reduced from 17 hrs to 3hrs
Data access increased - it is stored and organised in one place
Final takeaways
Even though some solutions may use more iterations and improvements, my goal is to show how my problem solving skills can help users and business.
While designing for scientists, main UI and UX focus was to adhere to specific users' needs & present information in a clear and concise as well as user friendly way.